Meet Our Team

Mandy Drain

Owner / Specialist Support Coordination

After spending the last 23 years working for large providers of disability supports, Owner/Director Mandy drain, is looking forward to delivering quality, person-centered supports and services, without the constraints of high overheads and back office expenses.

At the age of 17, Mandy began working at The Cram Foundation, supporting children and adults living with complex disability and health needs.

During her 10 years of employment with The Cram Foundation Mandy gained extensive experience in disability support and service.

In 2002

During 2002 and 2003. Mandy was heavily involved in the transition of the residents from the Wollongong Institution into supported accommodation. She was successful in managing one of the supported accommodation sites until she began her own family in 2006.

Returning to work after her maternity leave, Mandy held contractual positions with large organisations including St George and Sutherland Community College and Greenacres, during this time she provided training and practice guidance, including the implementation of Person-Centered Supports and Practices.

These employment opportunities allowed her flexibility in work / family life, while her children were preparing for their school years.

NDIS Journey Begins

Mandy chose to return to full-time work in 2014, and accepted the position of Practice and Programs Specialist with Life Without Barriers.

During her contract, Mandy advised disability services teams across Illawarra, Shoalhaven and ACT on business practices required for the impending transition into the National Disability Insurance Scheme.

During her final year with Life Without Barriers, Mandy led the transition of 5 young adults into a purpose built supported accommodation site in Nowra. The transition included development of all operational systems and the recruitment of a qualified team of support workers as a result was a sucess.

In 2017

Mandy accepted the position of NDIS Development Project Specialist with CatholicCare, drawing on her experience and knowledge, as a result was able to successfully led the business into the National Disability Insurance Scheme.

At the time of her decision to leave CatholicCare and commence Taylor Made Outcomes. Mandy was managing a team of 8 staff members in addition CatholicCare was providing NDIS supports to over 200 participants across Wollongong, Nowra and Campbelltown.


Mandy Drain holds a Bachelor of Social Science (Social Welfare) and a Diploma of Disability. In addition to this, Mandy also holds Certificate IV qualifications in Mental Health, Frontline Management, Disability and Training and Assessment.


Mandy is the mother and step-mother of 4 children, the oldest whom is living with complex disability and also the inspiration behind the name ‘Taylor Made Outcomes’

Reid Walsh

Support Coordination

Reid Walsh has always enjoyed supporting and servicing people living with disability.

In 2009, following high school graduation, Reid went on to complete my Certificate IV in Community Services.

It was at this time he secured his first employment with Life Without Barriers, Dubbo, where he stayed for four years before relocating to Life Without Barriers, South Coast.

In 2016, Reid was promoted to Team Leader of a residential home, where he assisted in the transition of 5 young adults living with complex disabilities and health needs, into their new home. The NDIS roll out coincided with this transition and he was heavily involved in the development of the first NDIS Plans for the 5 young adults.

Reid was also previously supporting the transition of adults living with mental health into community housing and will bring to the role of Support Coordination, experiences and skills from all his previous roles.

Emma Ryan

Support Coordination

Emma Ryan, Support Coordinator for Taylor Made Outcomes.

Helping others has always been her passion. Whilst completing her Bachelors Degree in Social Sciences, Criminal Justice, Emma worked for the Department of Juvenile Justice and then as a Disability Coordination Officer, the latter helping young people with a disability transition from school into further education or employment.

After graduating, and for the past 15 years, Emma worked in social welfare; working closely with vulnerable families to improve well being for children and young people. She spent the majority of this time in leadership roles and have always held relationship based practice at the core of her work to those she was providing a service. Emma believes that giving those we work with dignity and respect is the key to helping them achieve their goals.

During her 15 years in this role she took time off to become a mum and now has two beautiful little boys.

Emma is looking forward to a new focus in the disability sector; to learning new skills, meeting new people and most of all, doing her upmost to support the people she’ll be working with to achieve their goals.

Maggie Taylor

Support Coordination

Maggie Taylor, Support Coordinator for Taylor Made Outcomes.

With 30 years’ experience in the disability sector combined with lived experience I have developed a varied skillset which I bring to each participant and family I meet.

I have experienced much change in the sector while working in supported independent living, day programs, complex and high dependency services, individual support and case management.

I proudly became a local area coordinator with an awesome team at Uniting in 2017 and commenced the roll out of NDIS support with the rest of the Illawarra.

During this period of service, I discovered my desire to use my knowledge and experience to assist people at a more concentrated level which brought me to NDIS Support Coordination and finally to Taylor Made Outcomes where I feel at home.

Emma Darlington

Support Coordination

Emma Darlington, Support Coordinator for Taylor Made Outcomes.

Emma has always had a passion for supporting people with disabilities, in particular those with a lived experience in mental health, paralysis and MS. This passion is what inspired her to complete a Bachelor of Social work at the University of Wollongong.

As Emma has a strong connection to the local community, she began working within the Illawarra as a support worker offering social and community supports as well as personal care. Emma has worked with a wide range of participants, including individuals living with physical disability, lived experience of mental health, or a combination of these experiences.

From there, Emma become interested in supporting individuals to access the NDIS. Emma found this experience rewarding due to being able to understand each individuals goals and support needs. Since then, Emma has worked as a support coordinator to support participants to find the services that are right for them and work towards their goals.

Emma has been described by her participants as extremely friendly, energetic and empathetic. Emma looks forward to working with participants on their recovery journey.

Nina Crumpton

Support Coordination

Nina Crumpton, Support Coordinator for Taylor Made Outcomes.

Nina brings a unique perspective to the Support Coordinator role as she has lived experience of disability and is a passionate advocate for people with disability!

Nina started working in the NDIS Space in 2017 as an Engagement Coordinator assisting participants with preplanning to ensure the best outcomes possible. She has spent the last 3 years working as a Support Coordinator.

She brings to the role a passion for supporting participants to reach their goals and to ensure that all participants have a sense of hope for their future.

When Nina is not working, she enjoys attending Bus Stop Film School to learn about inclusive filmmaking, spending time with her exotic sighthounds, reading books, vlogging for Youtube and drinking copious cups of tea.